Universal Understanding, Inc. Case Study
UUINC was founded in 2005, headquartered in Jacksonville, FL, and has become Cisco’s only Service Disabled Veteran Owned Small Business (SDVOSB) and HUBZone Cisco Gold Partner. They are a technical services and training organization centered on unified communications, security, and wireless solutions; their single greatest capability differentiator is “task order efficiency”. In addition to providing subject matter expertise for a variety of Cisco technologies, UUINC also ensures their client engagements and product deployments are managed by highly professional and qualified project managers to oversee program objectives including budget, schedule, resources, deliverables, and client relationship.
UUINC was awarded multiple Cisco technology projects with high-value clients. Although their subject matter experts had the bandwidth to execute these projects, UUINC needed an experienced certified project manager to immediately step in and oversee these new engagements.
Reveille Systems responded within days to this emerging requirement by supplying a Project Management Professional (PMP) certified project manager with 20 years of experience. Following performance on the initial project, the Reveille Systems project manager was contracted to assist on additional tasks. Key projects include:
- Cisco Unity integration for an international law firm including oversight of budget, schedule, resources, and project deliverables; project was delivered on schedule and within budget
- Cisco infrastructure assessment for a large hospital system located in Richmond, VA including hardware inventory, hardware upgrade/lifecycle recommendations, wireless integration, and routing design analysis
- Cisco firewall upgrades for a large international technology consulting firm including coordination and planning and coordination of engineering tasks to upgrade Cisco PIX to Cisco ASA 5510 devices
“Demonstrating a very high standard of work, Reveille has continued to exceed the expectations of our customers with prompt, thorough and detailed management processes and leadership. Reveille Systems has helped ensure a long lasting relationship between Universal Understanding Inc. and its customers. I am very pleased to have them as a solutions partner.” – Michael Sandler, Vice President of Programs, UUINC