Commonwealth Internal Medicine Case Study
CIM is a full service internal medicine and family care provider located in Fredericksburg, VA and offers services for all aspects of adult medical and health care. The practice has served the Fredericksburg area for fourteen (14) years and is thriving in the community with one (1) board-certified internal medicine specialist, two (2) nurse practitioners, and supporting staff totaling more than twelve (12) employees. In addition, the practice is supported by Microsoft Windows Server running Exchange, Windows Server 2003 running SQL Server 2000, printing solutions from HP and Xerox, and a variety of medical solutions including Allscripts and Athena Healthcare. Lastly, data protection and patient security are paramount to ensuring HIPAA compliance.
CIM was faced with a number of information technology (IT) challenges including reliability of technical support, increased complexity of application integration, identification and selection of a new electronic medical records (EMR) solution, and aging technology (workstations, laptops, servers, wireless, and operating systems).
Reveille Systems is contracted to provide the full breadth of management and technology consulting services to the practice. We partnered with key stakeholders in the practice to quickly identify IT requirements and developed solutions that fit the project budget and schedule. Key solutions include:
- Planning, design, and acquisition of all IT solutions required for refreshing the technology used throughout the practice – firewalls and network devices, workstations, laptops, printers, and secure remote access using Virtual Private Networking (VPN) connections to the main office
- Planning, design, and migration of the selected EMR solution (Allscripts to AthenaHealthcare) including vendor coordination, configuration changes to current IT equipment and software, and integration with existing applications
- Develop an Internet presence for the practice including domain name selection and acquisition, web hosting and web site development, and configuration and setup of practice email using Microsoft Exchange
“Reveille Systems provides white glove service. Projects are well thought out and highly organized. Great communication paired with great technical expertise—quite refreshing. Reveille Systems will help you raise the caliber of your business without a doubt.” – Stephanie Chang, Practice Administrator, CIM